- WHERE DO I PICK UP MY TICKETS?
- DO YOU OFFER GROUP PRICES?
- DOES SUNPAC ACCEPT COMPANION CARDS?
- DO YOU HAVE A DRESS CODE?
- WHAT DO I DO WITH MY COAT, BAGS AND UMBRELLA?
- IS SMOKING BANNED?
- CAN I BRING FOOD AND DRINKS INTO THE THEATRE?
- IS THERE A BAR?
- CAN I USE MY PHONE IN THE THEATRE?
- WILL THERE BE… STAGE SMOKE/FLASHING LIGHTS/LOUD EXPLOSIONS/BLUE LANGUAGE?
WHERE DO I PICK UP MY TICKETS?
Tickets will be available for pick up from Box Office 60 mins before the performance. If you have selected Print@Home tickets, tickets will be emailed to you at time of purchase and you must print these tickets to gain entry to the theatre.
DO YOU OFFER GROUP PRICES?
Group prices are offered on a number of the shows at SunPAC, generally for groups of 10+. Please check the event information or ask the Box Office staff when booking if a group discount is available.
DOES SUNPAC ACCEPT COMPANION CARDS?
SunPAC does accept Companion Cards for all SunPAC Presents shows. A Companion Card is issued to people with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues. As an affiliate to the Companion Card program, SunPAC provides Companion Card holders with a second ticket for their chosen companion at no cost.
These tickets can only be booked in person or by calling SunPAC Box Office on 3323 9650. The cardholder must provide their Companion Card details when making the booking and present the valid ID card to receive their free companion ticket from the SunPAC box office one hour prior to the event.
DO YOU HAVE A DRESS CODE?
No, whatever you feel comfortable in is fine. Although you do need to be wearing shoes! Also consider your fellow theatre-goers when applying colognes and perfumes. Some scents could be very strong and affect others with allergies or respiratory difficulties.
WHAT DO I DO WITH MY COAT, BAGS AND UMBRELLA?
Keeping large items with you in the theatre can create enormous problems for anybody trying to get past you on their way to or from their seat. In the dark, this can be a serious safety hazard. A free cloaking service is provided to look after your items from the Box Office.
IS SMOKING BANNED?
Smoking is not permitted within 10 meters of SunPAC. A designated smoking area has been allocated to the right of the courtyard as you walk through the main SunPAC entrance.
CAN I BRING FOOD AND DRINKS INTO THE THEATRE?
Most cases only bottled water is permitted inside the auditorium. Please ask staff on the day of the performance, as in some instances food and drink is allowed.
IS THERE A BAR?
Yes! We have a bar available in the foyer, this can be taken advantage of before and after shows as well as during the interval.
CAN I USE MY PHONE IN THE THEATRE?
While you're welcome to keep your phone with you, it is a requirement of your entry into the theatres that you turn your mobile off completely.
Switching a phone to silent may eliminate sound issues, but the radio frequencies used by your network are the same as those used by our technical equipment, so any phone left on may cause serious problems within the performance. Some performances are beginning to experiment with live tweeting and other types of electronic engagement. These are still very much in the experimental stage and would be communicated to patrons very clearly in advance.
WILL THERE BE… STAGE SMOKE/FLASHING LIGHTS/LOUD EXPLOSIONS/BLUE LANGUAGE?
Going to the theatre can be an exciting experience, especially so when some shows feature special effects and others challenging language, themes and adult content. However, we know that some patrons may wish to avoid productions with such content for personal, moral or health reasons. SunPAC makes every effort to communicate the presence of such experiences through its marketing campaigns, webpage information and at the time of booking at the Box Office, however if you have any concerns please always be sure to ask when booking your ticket.