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Frequently Asked Questions

WHERE DO I PICK UP MY TICKETS?

Tickets will be available for pick up from Box Office 60 mins before the performance. If you have selected Print@Home tickets, tickets will be emailed to you at time of purchase and you must print these tickets to gain entry to the theatre.

HOW DO I CHOOSE MY SEATS?

You are able to choose your own seats when booking online, by phone or in person at the SunPAC Box Office. A seating plan is available on the website when booking tickets unless the event is a general admission event (no seating allocation)

If you do not wish to choose your own seats when booking online select the 'choose the best seats for me' option. You will always be allocated the best available seating and your group will not be split.

CAN I BOOK TICKETS OVER THE PHONE AND PAY LATER?

Unfortunately, no. Generally, SunPAC is unable to hold tickets without payment. Tickets must be paid for in full at the time of the booking to guarantee the seats are yours.

The only exception is group or school bookings. If you are making a group booking for 10 or more people we will put your seats on hold for a short time to allow you to collect payment from your group. For more information on Group Bookings please phone the Box Office on (07) 3323 9650.

HOW DO I BOOK FOR SOMEONE WHO HAS SPECIAL NEEDS?

If you require specific seating or need to remain in a wheelchair for the duration of a performance, please let our Box Office staff know at the time of booking in person or by phone on 3323 9650. Box Office staff are then able to ensure that you have the best seating arrangements for your needs and advise on parking and access to the venue. SunPAC is a fully wheelchair accessible venue.

IS THE COMPANION CARD ACCEPTED?

SunPAC does accept Companion Cards for all SunPAC Presents shows. A Companion Card is issued to people with a disability who have a lifelong need for attendant care support in order to participate in community activities and attend venues. As an affiliate to the Companion Card program, SunPAC provides Companion Card holders with a second ticket for their chosen companion at no cost.

These tickets can only be booked in person or by calling SunPAC Box Office on 3323 9650. The cardholder must provide their Companion Card details when making the booking and present the valid ID card to receive their free companion ticket from the SunPAC box office one hour prior to the event.

CAN I BRING A SMALL CHILD TO SIT ON MY LAP?

Everyone attending must have a ticket, including children sitting on your lap under the age of two. Children sitting on your lap and under two require a ‘Babes-in-Arms’ ticket, which is usually free and can be obtained from our box office on the day of the performance. If a child becomes unsettled they will need to be taken out to the foyer as not to disrupt the performance.

Some shows may not be suitable for young children. Event ratings and content are listed on the specific event page, alternatively feel free call Box Office on 3323 9650 for more information.

I'VE LOST OR FORGOTTEN MY TICKETS, WHAT CAN I DO?

If you’re attending a performance with allocated seating please come to the Box Office when you arrive at the venue and supply staff with the name the tickets were booked under and we are able to re-print your tickets for you. 

If it is a general admission event or your lost ticket is part of a group booking, we are not able to re-issue your tickets. However, please see Box Office staff and we will try to assist you as best we can.

WHAT IS THE TRANSACTION FEE AND CREDIT CARD FEE?

The transaction fee of $3.50 applies to all bookings made through the SunPAC Box Office and is used to cover the costs of running and maintaining the ticketing system, as well as Box Office staff. This is a one-off fee of $3.50 per transaction (not per ticket).

The credit card fee is a fee that only applies to bookings made over-the-phone and online. This is a percentage fee of 1.99% of the total cost of the tickets. To avoid the credit card fee, you are welcome to come into our Box Office during opening hours to purchase your tickets.

WHY DO YOU COLLECT MY PERSONAL INFORMATION?

Providing your personal information can be helpful for a number of reasons:

  • If your tickets are stolen/lost we can trace them to you and reissue the ticket if you are attending an event with allocated seating (tickets cannot be reissued for general admission or events with non-allocated seating)
  • If an error occurs that we were unaware of at the time of sale we can correct it
  • If we need to change your seating, we can contact you before the performance, ensuring a hassle-free event for all
  • If a show is cancelled we are able to contact you regarding your refund.

Although these occurrences are rare they do happen and it does help us to serve you better. And, if you have given us permission to do so, we can send you information on events and special offers.

WILL THERE BE… STAGE SMOKE/STROBE LIGHTING/LOUD EXPLOSIONS/BLUE LANGUAGE?

Going to the theatre can be an exciting experience, especially so when some shows feature special effects and others challenging language, themes and adult content. However, we know that some patrons may wish to avoid productions with such content for personal, moral or health reasons. SunPAC makes every effort to communicate the presence of such experiences through its marketing campaigns, webpage information and at the time of booking at the Box Office, however if you have any concerns please always be sure to ask when booking your ticket.

 
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