Additional Covid FAQ’s

When will tickets be on sale?

Tickets are available via the What’s On page as soon as shows are released for sale. Please note that tickets for each individual performance will close the previous business day at 12 noon. No door sales will be permitted until further notice. General Admission ticket purchasing is in place and seating will be allocated after purchase by the Venue based on the size of the group, time of booking and venue configuration, to allow compliance with current social distancing requirements. Please note that only tickets purchased within the same transaction will be grouped together when seating allocation is being prepared by the venue. Please refer to our COVID-19 Terms and Conditions

How will I be able to buy tickets?

So that we can comply with our COVID Safe Plan, we are encouraging everybody to book online via our website or over the phone via our ticket office (07) 3323 9650 between 10:00 am and 5:00 pm Monday to Friday. Please note that tickets for each individual performance will close the previous business day at 12 noon. No door sales will be permitted until further notice. Please note: PDF print at home or smart phone tickets are preferred. Please refer to our COVID-19 Terms and Conditions

How will you keep audiences safe?

We take the health and wellbeing of our audiences, staff and performers very seriously. We have a COVID Safe Plan to keep everybody safe during these uncertain times.
• We will be undertaking a full premises clean prior to re-opening and after each event and will maintain an increased cleaning and sanitisation program in line with Queensland Health regulations and guidelines.
• General Admission ticket purchasing is in place and seating will be allocated after purchase by the Venue based on the size of the group, time of booking and venue configuration, to allow compliance with current social distancing requirements.
• Please note that only tickets purchased within the same transaction will be grouped together when seating allocation is being prepared by the venue. Contact details of everyone in the group will need to be provided at the time of booking under direction of the Queensland Government Chief Health Officer.
• Patrons must not attend if they are experiencing any COVID-19 symptoms or have been overseas in the previous fortnight.
• Patrons may be asked health screening questions on arrival to the Venue.
• Patrons who are experiencing any COVID-19 symptoms, or who have come into contact with anyone who is symptomatic or is a confirmed case, will not be able to attend the event. Patrons must advise the venue of the circumstances and the intention to not attend prior to the commencement of the performance to be entitled to a refund.
• Patrons agree to abide by all current social distancing and health protocols.
• Patrons agree to follow the instructions of Venue staff at all times.
• Patrons acknowledge that while the Venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the Venue at their own risk without recourse to claim against the Venue regarding health outcomes.
Please refer to our COVID-19 Terms and Conditions

Can I have a copy of your COVID Safe Plan?

Yes, we encourage you familiarise yourself with our Venue COVID Safe Plan

Can I purchase tickets on the day/night of the performance?

Please be aware that tickets for each individual performance will close the previous business day at 12 noon. No door sales will be permitted until further notice. This will ensure we can seat our patrons safely and maintain social distancing. We are encouraging everybody to book online via our website or over the phone via our ticket office (07) 3323 9650 between 10:00 am and 5:00 pm Monday to Friday.

Can I get a refund if I am unwell?

Patrons must not attend if they are experiencing any COVID-19 symptoms or have been overseas in the previous fortnight. Patrons who are experiencing any COVID-19 symptoms, or who have come into contact with anyone who is symptomatic or is a confirmed case, will not be able to attend the event. Patrons must advise the venue of the circumstances and the intention to not attend prior to the commencement of the performance to be entitled to a ticket exchange or refund.

Why do you need to collect everyone’s Contact Details?

We are collecting audience members’ contact details as part of our COVID Safe Plan under direction of the Queensland Government Chief Health Officer. When purchasing tickets, patrons agree to provide the following contact details for everyone attending: full name, mobile number and residential address. Contact details, along with seating allocation, will be kept by the Venue for 56 days from the date of the performance. Patrons agree that all contact information will be available to public health officers upon request. The venue will not share contact information with any third party other than the relevant health authority, and will not use the information for promotional purposes. The Queensland Government have a Fact Sheet relating to collecting and storing customer information during COVID-19. In Queensland, people who have fever (or history of fever) OR acute respiratory symptoms (cough, sore throat, shortness of breath) should be tested for COVID-19. If you are unwell and you meet the above criteria, you should contact a doctor immediately. Your doctor will decide if you need to be tested for COVID-19. Before your appointment, please call ahead and tell them about your symptoms so they can prepare for your visit. Find out more on our Testing and Fever Clinics information page.