Frequently Asked Questions
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For COVID-19-specific queries, see our COVID-19 FAQs.
How do I choose my seats?
You are able to choose your own seats when booking online, by phone or in person at the SunPAC Box office. A seating plan is available on the website when booking tickets unless the event is a General Admission event (i.e. no seating allocation). If you do not wish to choose your own seats when booking online, select the ‘choose the best seats for me’ option. You will always be allocated the best available seating and your group will be able to be seated together.
Can I book tickets over the phone and pay for them later?
Unfortunately, no. Generally, SunPAC is unable to hold tickets without payment. Tickets must be paid for in full at the time of the booking to guarantee the seats are yours. The only exception is group or school bookings. If you are making a group booking for 10 or more people, we will put your seats on hold for a short time to allow you to collect payment from your group. For more information on Group Bookings, please phone the Box office on 07 3323 9650.
What ID do I need to collect my tickets?
Standard identification, such as a driver’s license or credit card, may be required to collect your tickets as well as proof of any concessions you have claimed (e.g. concession card, seniors card etc). The Box Office is open for ticket collections one hour prior to the performance start time.
I’ve lost or forgotten my tickets – what can I do?
If you’re attending a performance with allocated seating, visit the Box Office when you arrive at SunPAC and let staff know the name the tickets were booked under and we will reprint your tickets. If the ticket is for a general admission event or your lost ticket is part of a group booking, we are not able to reissue your tickets. However, please see the Box Office team as soon as possible and we will try to assist you.
What is the transaction fee?
The transaction fee of $4.50 applies to all bookings made through the SunPAC Box Office and is used to cover the costs of the Box Office staff to facilitate and maintain the ticketing system. The transaction fee is a one-off charge of $4.50 per transaction (NOT per ticket).
Why do you collect my personal information?
Providing your personal information can be helpful for a number of reasons:
- If your tickets are stolen or lost we can trace them to you and reissue the ticket if you are attending an event with allocated seating (tickets cannot be reissued for general admission or events with non-allocated seating);
- If an error occurs that we were unaware of at the time of sale, we can fix any issues;
- If we need to change your seating, we can contact you before the performance, ensuring a hassle-free event for all;
- If a show is cancelled, we are able to contact you regarding your refund. Although these occurrences are rare, cancellations do arise and having your details on hand allows us to serve you better. And, if you have given us permission to do so, we can send you information on our upcoming events and special offers.
How do I book for someone who has special needs?
SunPAC is a fully accessible venue. If you have specific seating requirements or need to remain in a wheelchair for the duration of a performance, please let our Box Office staff know at the time of booking in person or by phone on 07 3323 9650. Our Box Office team will be able to advise on seating requests for your individual needs as well as parking options and access to the venue.
Is the Companion Card accepted at SunPAC?
Many events at SunPAC support the Queensland Government’s Companion Card Program, which is issued to people with a disability who have a lifelong need for attendant care support to attend venues, performances and activities. To book using a Companion Card, tickets must be purchased in person at the SunPAC Box Office so the Companion Card can be sighted at the time of booking.
Preparing for your visit
Is there a specific dress code for performances at SunPAC?
SunPAC does not have a specific dress code however footwear is a requirement for health and safety reasons. For most performances and events, smart casual attire is fine, but please feel free to dress up if you wish. Other events and functions may specify their own dress codes, so please check with the event organisers if you are unsure.
Can I bring children?
This will depend on the suitability of the event for children. It is up to the parent or guardian to check relevant web links or video footage to determine if a performance is suitable for their child prior to purchasing a ticket.
Any child requiring a seat must hold a valid ticket, and must remain in their seat at all times. Babies up to two years of age are admitted free, providing they remain on the lap of a parent or guardian. Please ask the Box Office staff for a ‘Babe in Arms’ ticket prior to the start of the show. It is the parents’ and/or guardian’s responsibility to avoid the disturbance of other patrons.
Can I take food and drink into the theatre?
This will depend on the performance or event. Generally bottled water, takeaway coffees and cold drinks purchased from SunPAC is allowed in the theatre, unless otherwise specified. Any outside food or drink will not be permitted.
SunPAC Cafe has a range of hot and cold beverages as well as light snacks available for purchase before and after performances. The SunPAC Bar is located in our foyer and opens one hour before shows and during interval to serve alcoholic beverages at evening performances only.
When should I arrive?
Shows start promptly at the time stated on your ticket. A good general rule is to arrive 20 to 30 minutes prior to the start time on your ticket. Make sure you allow ample time to park your car, walk to the venue, collect your tickets from the Box Office (if needed) and find your seat. For evening performances, we have a licensed bar where you can purchase drinks prior to the performance or during interval.
What happens if I’m running late?
This will depend on the specifications of the company presenting the event. For most performances, you will be asked to wait in the foyer or at the entrance of the venue until a suitable break in the performance. This is for safety reasons and to cause as little disruption as possible to the performers and other patrons. For most other events and functions you are able to come and go as you please.
Where should I park?
SunPAC offers ample free parking with an outdoor carpark as well as an underground carpark with direct lift access to the foyer. To access the underground carpark, enter the driveway to the front of Sunnybank Community & Sports Club and follow the signs to the underground carpark.